GENERAL TERMS & CONDITIONS

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Website Owner, the Offering, and Binding of Terms

This website is owned and operated by Boxwood Home Interiors. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors home interior products for sale. By accessing or using the website, you agree that you have read, understood, and agree to be bound by these Terms.

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Who Can Use Our Website

To use our website and/or purchase our products, you must be at least 16 years of age (or the age of majority in your jurisdiction) and have the legal authority to enter into these Terms as a binding agreement. You may not use this website if doing so is prohibited under any law or regulation applicable to you.

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Key Commercial Terms

When purchasing an item, you agree that:

1. You are responsible for reading the full item listing before making a commitment to buy; and

2. You enter into a legally binding contract to purchase the item when you complete the checkout and payment process.

The prices we charge for our products are listed on the website. We reserve the right to change prices at any time and to correct any errors that may inadvertently occur.

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Return and Refund Policy

You have the statutory right to cancel your order within 28 days of receiving your goods and to receive a refund, including the cost of standard delivery. If you paid for enhanced delivery (such as express or next-day services), these costs will not be refunded.

If your goods are damaged or faulty, we request that you notify us within 24 hours of receipt to help us resolve the issue quickly. However, your statutory rights allow you up to 30 days from receipt to reject faulty goods for a full refund.

To arrange a return, please email info@boxwoodhomeinteriors.co.uk with proof of purchase (your full name, address, and order number), a description of the damage/fault, and a photo to help us resolve the issue promptly.

 

Returned items must:

• Be in their original condition and packaging (including the shipping box and protective materials);

• Be returned at your own cost unless the goods are faulty; and

• Be securely packaged for safe transit.

 

We recommend using a tracked and insured delivery service, as we cannot be held responsible for items lost or damaged in transit. Please retain your proof of postage until we confirm receipt of the return.

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Our returns address is:
Boxwood Home Interiors
41 Craven Road
Altrincham
WA14 5HJ

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Once received and inspected, we will notify you by email and process your refund (minus any non-refundable upgraded delivery charges) or send a replacement, as agreed. Refunds may take up to 10 working days to appear in your account.

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Retention of Right to Change Offering

We may, without prior notice, change or discontinue products or services, or create limits on their availability. We may permanently or temporarily suspend access to the website without notice or liability, for any reason.

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Warranties & Responsibility for Products

Goods supplied by Boxwood Home Interiors must be of satisfactory quality, fit for purpose, and as described. Where a valid claim is made for a defective product, we will repair or replace the item, or if that is not possible within a reasonable time, issue a refund upon return of the product.

This warranty is provided in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015.

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Ownership of Intellectual Property

All materials on this website, including images, text, graphics, logos, designs, trademarks, and other intellectual property, are the exclusive property of Boxwood Home Interiors. You may not reproduce, distribute, publish, display, or create derivative works without our prior written consent.

 

​Right to Suspend or Cancel Accounts

We may suspend or cancel access to the website at any time, without notice, if you breach these Terms or any applicable law. You may discontinue use at any time.

 

​Indemnification

You agree to indemnify and hold Boxwood Home Interiors harmless from any demands, claims, losses, or expenses (including legal fees) made against us by any third party arising from your misuse of our website or products.

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Limitation of Liability

To the maximum extent permitted by law, Boxwood Home Interiors shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, goodwill, data, or other intangible losses, arising out of your use of our website or products.

We accept no liability for:

• Errors, mistakes, or inaccuracies of content;

• Personal injury or property damage resulting from your use of our products contrary to their intended decorative purpose; or

• Any unauthorised access to or misuse of personal data held on our systems.

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Decorative Purpose Only

All goods supplied by Boxwood Home Interiors are sold strictly for decorative purposes. They are not designed, manufactured, or intended for consumption, ingestion, or for any use other than as ornamental or decorative items. By purchasing from us, you acknowledge and accept that the goods must not be consumed, used as food, drink, medicine, or otherwise employed in any manner inconsistent with their decorative purpose.

Boxwood Home Interiors disclaims, to the fullest extent permitted by law, all liability for any loss, damage, injury, or claim arising from misuse of the goods, including but not limited to any use for consumption or ingestion, or for any purpose other than that for which the goods were supplied. Nothing in this clause affects your statutory rights under the Consumer Rights Act 2015.

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Right to Change Terms

We reserve the right to modify these Terms at any time. You should review this page periodically. Material changes will be notified on the website. Continued use of the site after changes constitutes acceptance of the revised Terms.

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Promotional Emails and Content

You agree to receive occasional promotional messages from us by email, post, or other means. You may opt out at any time by contacting us or unsubscribing on our marketing email. 

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Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

Consumers may also choose to use the UK Online Dispute Resolution (ODR) platform as an alternative means of resolving disputes. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

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TRADE RETURNS POLICY

Scope of Policy
This policy is tailored for our Business Customers (Trade Accounts), recognising the unique requirements of our business transactions.

 

Return Timeframe
- Business customers must notify us of their intent to return products within 7 days of delivery.
- Returned items must be received within 30 days of the original delivery date.

 

Notification and Approval
- Returns require pre-approval by our customer service team. Contact us at info@boxwoodhomeinteriors.co.uk for return initiation.
- Provide a detailed reason for the return and, if applicable, any supporting documents

 

Condition of Returned Products
- Returns are accepted on the condition that the products are returned in perfect condition, including the original packaging with all contents, screws, instructions, etc.
- Products that do not meet these conditions will not be eligible for a refund.
- Take care to return your item safely to ensure it reaches us without damage.
- Please avoid writing on the outer box.

 

Restocking Fee
- A restocking fee of 15% of the item's value will be applied to all returned items.
- This fee covers the costs associated with processing returns and preparing products for resale.

 

Responsibility for Return Costs
- The cost of returning unwanted items is the responsibility of the customer as is insuring the goods for transport as we cannot be held responsible for any goods which arrive damaged or that go missing in transit on their way back to our warehouse.

 

Exclusions
- Custom, special order, or made-to-order items are not returnable unless defective.

 

Credit Process
- After satisfactory inspection, a credit note will be issued, minus any applicable restocking fee.

 

Damaged Goods
- Report damaged goods within 48 hours of delivery, with photo evidence.

Exclusions
- Our returns policy does not apply to items that are made to order, customised, or special order.
- Sealed or shrink-wrapped goods that have been opened can only be returned if they are defective and this has been agreed upon via email